FAQ's

Once your order is placed, you'll see a confirmation number on your screen and receive an email confirmation. If there are any issues processing your order, our team will contact you via email or phone.

If your payment has been debited but you haven't received an order confirmation, please email us at contact@pantproject.com with your transaction details. Our team will investigate and resolve the issue promptly.

Once your order is shipped, you'll receive a tracking number via email. You can also track your order through our Order Tracker page.

We use body measurements to tailor each pant specifically for you. This differs from garment sizing, which measures the finished product. Tailoring to your actual measurements ensures a more accurate and comfortable fit.

If you typically wear a size 32 in off-the-rack pants, your actual waist is likely closer to 34 inches. We recommend ordering two sizes larger than your usual store size for the best fit.

No need to size down. Our system already accounts for stretch in the fabric. Just provide your true body measurements and your pants will fit comfortably and snugly as intended.

Your measurements are securely stored after your first order and are used for future purchases unless you update them. You can modify your measurements at checkout anytime. All data is encrypted and never shared.

Yes, we ship both across India and internationally.

Within India: Free shipping on orders above ₹1,000.
International:

• 1–2 pants: ₹2,000
• 3–4 pants: ₹3,500
• 5–6 pants: ₹5,000
• 7–8 pants: ₹6,500
  

Custom-made pants: 10–14 days from order date.
Ready-to-wear pants: 8–10 days from order date.

No additional charges. All listed prices include 12% GST.

We offer two free alterations on every custom-made pant order. The request must be logged within 14 days of delivery.

Alteration scope:
Waist adjustments: Up to ±2 inches
Length adjustments: Any reduction; increase up to 1.5 inches
Our free alterations are completed within 7–10 days from the date of your request to delivery.
You can request an alteration by filling out the form on this link: Alteration Request Form
If your location falls under a non-serviceable area, you may courier the pants to our office, and we will reimburse your shipping cost.

Alteration requests are only valid once all required information and images are submitted. If these are incomplete or delayed, the request may be rejected.

No, we do not offer returns or refunds on custom-made pants. However, we provide free alterations to help ensure a perfect fit.

You can request a return or exchange within 7 days of receiving your product.

Conditions:

• Product must be unused
• Original tags must be attached

Exchanges are subject to availability. If your requested size isn't in stock, we'll offer a product exchange or refund.

Manufacturing defects or incorrect product: Report within 14 days
Fabric issues: Report within 90 days
Please email us with photos and your order details so we can resolve it promptly.

No, Deal of the Day items are final sale and cannot be returned or exchanged.

Accessories (belts, socks, masks, handkerchiefs, diaries): No cancellations or refunds once ordered
Gift cards: Non-refundable and cannot be cancelled

Once your return passes quality inspection, refunds are processed within 4–5 working days to your original payment method.

No, we cannot process returns for purchases made through other platforms. Please request any returns or exchanges directly through the marketplace where the order was placed.

No, we currently do not process exchanges or returns for international shipments.

No, all advanced customizations—such as monogramming, pleats, and pocket styles—are completely free. The price displayed at checkout is the final amount you'll pay. There are no hidden charges for personalization.

We offer 10 customization options to help you create the perfect pair of pants. You can customize:

• Waist size: 28 to 50 inches
• Inseam length: 25 to 36 inches
• Fit
• Rise
• Monogramming
• Front panel style
• Outer waistband: Regular or Extended Tab
• Fastening style
• Front pocket type
• Hem style

These options are available directly on the product page of each custom-made pant.

For more details, visit our Pant Customisation Guide.

Our fabrics are primarily sourced from Banswara Syntex, one of India's most trusted textile mills. They supply premium fabrics to global brands like Hugo Boss, Ralph Lauren, Banana Republic, Levi's, and Uniqlo.

All trims and linings come from trusted Indian vendors. Packaging is 100% eco-friendly and plastic-free, offering a premium unboxing experience with minimal environmental impact.

Our pants are made at our in-house factory in Daman, India, which is SEDEX and WRAP Gold certified. Every pant goes through:

• Custom pattern making
• Laser or hand cutting
• Skilled tailoring
• Thorough quality checks

Our fabrics are tested for durability and meet global shrinkage standards. A minimal 2–3% shrinkage may occur over time. To maintain the fit and finish, follow the wash care label.

Slight color differences can occur due to:

• Studio lighting during photography
• Screen resolution and device settings
• Fabric texture reflecting light differently

We strive to represent colors as accurately as possible, but minor variations are natural.

Yes, we have 10+ brand stores across India, located in cities such as Mumbai, Bangalore, Hyderabad, Ahmedabad, Pune, and Chandigarh.

We also have Pant Project Sections in 5+ Shoppers Stop locations.

At these locations, you can:

• Browse our full product range
• Get personalized styling advice
• Experience in-store custom fitting services

Visit our Store Locator for detailed addresses and directions.

We accept all major debit and credit cards, UPI, Netbanking, and wallets (Paytm, PhonePe, etc.). EMI options are available on select cards.

Yes. All transactions are processed using SSL encryption through secure payment gateways. We do not store any card information.

You can reach us via:

• Email: contact@pantproject.com
• Call/WhatsApp: +91 86577 35200

Our customer care team is happy to assist you with sizing, orders, returns, or any other queries.