Got the below message 12 days after placing my order.
Non existant customer support.
Regret spending money here.
I usually never do reviews.
Dear Customer,
We tried to reach out to you over a call but the call could not be connected.We regret to inform you that due to a backend error, the order for the Biella Black Luxury Merino Wool Pants was processed despite the item being out of stock. We sincerely apologize for this inconvenience. As an alternative, we would be happy to offer you a new pair made in either of the following similar shades i.e. Lamp Black Houndstooth Merino Wool Pants or Belgium Black Checks Merino Wool Pants Both options are crafted in the same premium merino wool and maintain a classic, elegant look. Should you prefer a different color entirely, we would be more than happy to arrange an exchange to suit your preference.Please let us know how you would like to proceed, and we will ensure a smooth and swift resolution.Thank you for your continued support and understanding.
You can reach out to us on via call or Whatsapp to continue the conversation.
Thank You from The Pant Project.